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1 General

The Oulun Omahoito Service is a public Internet based service administrated and maintained by the City of Oulu to promote citizen-oriented social welfare and health services. It is mainly destined for the use of all the inhabitants of the City of Oulu (later ”User”). The Service also contains and gives access to materials and services produced by cooperation partners of the City of Oulu (later ”Cooperation Partners”) and by other third parties.

These terms and conditions concern the use of the Service in the relationship between the City of Oulu and the User. The User must read these terms and conditions carefully and accept them as binding before using the Service, whether the use of the Service or a part thereof requires registration or not.

When using the Service, the User approves the Conditions in force at any given time and engages to comply with them. As the City of Oulu and third parties connected to the Service may make changes into the Conditions every now and then, the User should check these and other terms of use of the Service regularly.

Use of the Service is free of charge unless specifically stated otherwise.

2 Contact persons

City of Oulu
Social and Health Services
PO Box 37
90015 City of Oulu

Director responsible for the Oulun Omahoito Service: Director of Healthcare and Social Welfare Kirsti Ylitalo-Katajisto

Director in charge of the health care section of the Omahoito Service: Director of Healthcare Liisa Kylmänen

Person in charge of the health care and social welfare registry issues of the Omahoito Service: Anne Rajala

Director in charge of the social welfare sections of the Omahoito Service: Head of Social Welfare Arja Heikkinen

Email address of the Oulun Omahoito Service maintenance is oulu10(at)ouka.fi

3 Third party services

The electronic Oulun Omahoito Service that the City of Oulu provides to its inhabitants is an extensive set of services that includes services and content produced by the City of Oulu but also contacts and links to other websites and electronic services provided by Cooperation Partners and other third parties.

The services proposed by third parties may contain, in addition to these Terms and Conditions, also other terms and conditions not cited in this document, that the User must read and approve before using the service.

The User must pay attention to the website addresses of the services he/she is using and to the separate Terms and Conditions contained therein to find out if the said service is provided by the city of Oulu or whether it is a service provided by a third party.

4 Use licence

According to these terms the User will not get any other rights but the right to use the Service.

Using the Service requires that the User accepts and complies with (i) these Terms and Conditions and (ii) any eventual additional service-specific conditions and other terms and (iii) the terms and other conditions concerning the services available through the Service but provided by third parties, whether paid or free of charge. If the separate terms and conditions applicable to individual services are in contradiction with these Terms and Conditions, primarily those service-specific terms shall apply, and these Terms and Conditions shall supplement them.

Using a service packages or individual services contained in this Service may require registration and authentication. In addition, some services are also available via mobile devices, such as a telephone. The above-mentioned things will be stated separately with each Service.

Only natural persons can register as Users. The City of Oulu reserves the right to refuse to register a User.

Access to the sections of the Service that require registration is personal, and the right of access may not be passed on to third parties. The Service may be used only for personal, non-commercial purposes. The User may not use the Service or its parts in any other way without a prior written permission by the City of Oulu or by its Cooperation Partners.

The content and layout of the Service are protected by copyright. All the rights, copyright and other intellectual property rights included, belong to the City of Oulu and/or its Cooperation Partners or other third parties. The User as no right to reproduce the Service in any manner or form, nor translate, modify, adapt or otherwise alter the Service. The User may, however, store individual data from the Service for his/her own use. However, if put together, the parts reproduced by the User may not form a substantial part of the Service or its contents.

When using the Service to the extent permitted in this Agreement the name of the City of Oulu and/or its Cooperation Partner must be cited. Using the Service for information service purposes is prohibited. The things stated above also apply to materials sent by the City of Oulu to the User by email or by another electronic means of communication.

5 Responsibilities and obligations of the City of Oulu

The City of Oulu maintains the Service and partly produces its contents. The City of Oulu aims to maintain as high level of Service as possible. The correctness, accuracy, reliability and usability of the information contained in the Service have been carefully checked before publication, and the accuracy and functionality of the information contained in the Service are reviewed on a regular basis.

The service also includes and gives access to content and services provided by Cooperation Partners, other third parties and/or the User, and those are the responsibility of the Cooperation Partner, other third party and/or the User. The City of Oulu is not responsible for content found on or linked from the Service that is provided and published by a third party, or for a service provided by a third party.

The City of Oulu does not guarantee uninterrupted and error-free operation of the Service. The Service is reviewed regularly to prevent malfunctions. The City of Oulu has the right to suspend the Service works to modify or revise it, to carry out maintenance and installation work, or for other similar reasons related to the Service, or if legislation or other government regulation requires it. However, the User will be notified of interruptions as early as possible through the Service.

The City of Oulu will not be responsible to the User or to third parties for any factual or technical errors or omissions that the Service may contain, nor for any direct or indirect damage caused by the use or interpretation of the information contained in the Service, whether they result from an oversight, malfunction in the Service or in data communications, from maintenance work or from other reasons.

The City of Oulu and the Cooperation Partners have the right to change the contents and the functioning of the Service and access to it in order to develop the service or for any other necessary reason, without limitation, as and when it sees fit.

The City of Oulu will not, in principle, store and/or transfer the data entered by Users when the Service is modified or when any contents or functionalities of the service are disposed of. An attempt is made to notify the Users of any changes in the services as early as possible so that the User can choose to take measures to preserve any data he/she has entered.

The information, guidance and advice given in the Service is not intended for legal, commercial, medical, or any other information, guidance or advice binding the City of Oulu, its Cooperation Partners or other third parties, and thus they cannot be invoked as grounds for claims against the City of Oulu, or any other party.

6 Responsibilities of the User

The User is responsible for acquisition, maintenance and use of the hardware, software and data connections required for the use of the Service, as well as for all costs related to the use of the Service.

The User is responsible for the correctness of the information provided through the Service and for their delivery. The User declares that he/she will not transmit any inappropriate material, and that the materials published by him/her in the Service will be legal and in accordance with good manners and will not violate the rights of third parties, and that the User has the right to act in such a manner.

The User is obliged to ensure that his/her identifying information is kept confidential. The User is responsible for all activities in the Service that have taken place using his/her identifying information and for any possible costs, payments, obligations and penalties incurred. If the User’s identification tools get lost or an outside party gets possession of them, the User must immediately notify the organization who issued the identification tool.

The User is obligated to use the Service accordance with these Terms and Conditions, the Finnish legislation, regulatory specifications and good practice and shall be responsible for any damage caused by unlawful use of the Service and materials contained therein to the City of Oulu or its Cooperation Partners, or to third parties. The City of Oulu has the right to stop the use of the service, if there are reasonable grounds to suspect that the Service is used in breach of good faith and against the law.

The service may not be used for publication or dissemination of materials protected by a copyright or other similar right without the copyright owner's permission, or otherwise in a manner that is detrimental, offensive or damaging to the City of Oulu, or to the Cooperation Partners acting as service providers, to other Users or to third parties.

The User shall be responsible to the full for any intentional or negligent damage caused to the City of Oulu, to other Users and to third parties by using the Service in a manner that is against this agreement, the law or good manners.

7 Use of Personal Information

The City of Oulu collects personal information submitted by a registered User (name and personal identity number) and information concerning the use of the Service User in a register ("the Oulun Omahoito customer register").

This information may be used in planning and developing the health care operations of the City of Oulu, as well as for statistical research.

The information provided by the User may by consent be used to maintain the patient relationship between the City of Oulu social welfare and health services and the User (see the Terms of Use for the Online Advice Service). The City of Oulu will not disclose the information it collects about the Users to outsiders without a justification stated in the law.

The contact information provided by the User may upon consent be used to provide information bulletins through the Omahoito Service and by email. The information bulletins may relate to new functionalities of the Omahoito Service, for example.

When processing the Users’ personal information the City of Oulu complies with the Personal Data Act, Electronic Communications Privacy Act and other legislation relating to data protection and good information processing practice.

If a user of the Oulu Omahoito Service moves to an area served by the Joint Authority of Kainuu Region, the Oulunkaari Joint Authority or the Joint Municipal Authority of Wellbeing in Raahe District, where a similar technical platform for self-care is in use, the information stored by the User into the Oulun Omahoito Service (home measurements, health card, own files, messages and laboratory test results) will be available to the User. This information is only available to the User until the user gives a professional permission to see the data recorded by the User.

8 Data protection

The User is aware that the network environment and Internet services are not completely secure. The User is responsible for securing the data protection of his own data systems appropriately.

The City of Oulu and the Cooperation Partners responsible for providing the Service will arrange the data protection of the Service in a generally acceptable manner and effectively, and by using appropriate technical solutions will seek to prevent unauthorized access to their data systems. Information based on authentication transmitted by the Service will always be transmitted by using means of communication encrypted as strongly as possible.

9 Validity of the terms and conditions

These Terms and Conditions are valid until further notice. The City of Oulu has the right to unilaterally change these Terms and Conditions, if necessary, by notifying the User through the Service. Changes in the Terms of Use must be accepted by the User when he logs into the Service.

The Terms of Service shall bind the User under all circumstances as long as he continues to use the Service.

10 Settlement of disputes

Any disputes arising from these Terms and Conditions or from the Service referred to in these Terms and Conditions as well as from service-specific Terms and Conditions and from any eventual agreements made about the Service should primarily be solved through negotiations between the City of Oulu and/or the Cooperation Partner and the User. If the negotiations are not successful, the disputes will be solved at the Oulu District Court according to Finnish legislation.

11 Additional information

More information about the Service and its use is available from the maintenance of the Oulun Omahoito Service by email at oma10 (at) ouka.fi

oma10 (at) ouka.fi


Please read the service description and the terms and conditions of use before sending your question.

1. A licensed health professional working for the City of Oulu will answer general questions You have sent concerning health or illness. Questions concerning Social Welfare Services will be answered by professionals working in the Social Welfare Services.

2. Your questions will be answered within three (3) working days. The answer will only be based on the information you have submitted. Responsibility of the correctness of the information provided lies with You.

3. Your identifying information (name and personal identity code) will always be transmitted to the person answering your message.

4. To support the answer, your medical records in the City of Oulu patient information system may be used if necessary. Information essential for the patient or client relationship will be recorded in the social services or patient information system.

5. This service is not intended to replace advice, examinations and treatment provided by a doctor or another health professional. The health care message service is not intended for diagnoses, and the answers given cannot and may not be used as a basis for a diagnosis or a choice of treatment. If you have questions that need an urgent answer or detailed treatment instructions, we ask you to turn to your own health care providers, health centre or social services unit.

6. The person answering the question is bound to keep confidential all medical and other sensitive details concerning the person who has sent in a question.

7. The City of Oulu and the provider of the answering service are not responsible for any eventual damage caused by the service if the terms of this use licence and the general terms and conditions have not been complied to, or if the damage has been caused either deliberately or by negligence.